Case Manager

1 Full Time Position


We Are Oceania - O‘ahu


Program Director

Primary Purpose

To provide case management services to program participants.

Essential Duties

  • Conduct intake for new program participants;
  • Conduct assessment for program participants’ needs;
  • Assist program participants with completing and signing appropriate consent forms;
  • Assist program participants in developing individual plans with goals and objectives;
  • Create case files for program participants;
  • Manage cases;
  • Maintain case files;
  • Document records in a timely and appropriately manner;
  • File documents in a timely manner;
  • Evaluate the program participants’ goals and objectives and update them on a regular basis;
  • Conduct regular contact follow up with program participants, face to face, telephone call, or email;
  • Write and submit quarterly progress report on caseload;
  • Manage the warm line and respond to inquiries in a timely manner;
  • Provide acculturation trainings for service providers/community organizations;
  • Provide language/cultural translation for individual cases.

Other Duties

Other duties as assigned including, but not limited to translating forms and interpreting for program participants as appropriate.

Work Hours

  • Monday through Friday, 8:00 a.m. to 4:30 p.m. or as otherwise determined by the supervisor;
  • Position requires regular and predictable attendance;
  • Some events on evenings or weekends at various times.

Working Conditions

  • Office setting; 
  • Travel in personal vehicle to and from meeting sites;
  • Travel to the neighbor islands may be required.

Equipment Use

Personal vehicle, computer and/or lap top, printer, scanner, copier, fax machine, office and/or work cell phone/Bluetooth, paper cutter, nametag maker, voice recorder, speaker system, video and camera equipment, microwave, ice machine, and stove.

Mental, Physical, and Communication Demands

  • Consistent adherence to the practice of PIDF’s five core values that are used as a guiding force in the success of all of its programs;
  • Be keenly aware of and attentive to program participants;
  • Must analyze and problem solve issues;
  • Must be able to multi-task and prioritize;
  • Must possess strong interpersonal skills;
  • Must be able to cope with stress that may be induced by the situations of our clients.
  • Requires lifting and carrying up to 25 pounds on a regular basis;
  • Must be able to sit and work on floor; kneel and bend.
  • Must exhibit courteous and professional demeanor towards program participants, staff and administration via verbal, written, physical, and electronic correspondence;
  • Requires good oral and written communication skills;
  • Must be able to maintain confidentiality.

Minimum Qualification Requirements

  • Bachelor’s degree in Human Services, Social Services, or related field and two (2) years of experience in working with culturally diverse population, especially with Natives from the Micronesian Nations; 
  • Working knowledge of personal computer;
  • Proficient in Chuukese, Kosraean, and English;
  • Proficient in MS software applications such as Word and Excel;
  • Must have access to a vehicle, have a valid driver’s license, a safe and responsible driving record, and current no-fault auto insurance, at least $100K in bodily collision per person and $25K in property damage liability.

All positions require that the incumbent have no convictions of any crime against a child or other vulnerable person. We conduct periodic criminal background checks as a condition of employment.

The above information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.